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ORDERS AFTER DECEMBER 18TH MIGHT EXPERIENCE LONGER DELAYS

***CANADA POST OFFICIAL STATEMENT***
Revised holiday parcel shipping dates

We understand the importance of the items we’re currently processing and delivering in record numbers and thank Canadians for the patience they have shown us this year. We remain committed to reliable and timely service and have revised the following shipping guidelines to help us safely deliver the pre-Christmas parcel surge. Deadlines for mail remain unchanged. As a reminder, on-time delivery guarantees have been suspended since March 18, 2020 due to the unique circumstances we are operating in this year.

Canada Post is experiencing heavy volume. Packages may be delayed due to the holiday season and may take longer then the expected delivery estimated date. Some packages may show “Date Pending” which should update once the package reaches it’s final destination. Some packages might not get an additional scan until it reaches its final destination

In response to the COVID-19 outbreak, Canada Post has determined that it will no longer be delivering packages that require proof of identity or a signature to customers’ doors.

Canada Post is no longer giving the option of sending packages requiring signatures. Canada Post has currently suspended all guaranteed delivery times during this pandemic.

If you need any assistance, please contact us via live chat or email. For more information about these changes to delivery method, please visit Canada Post’s website.

ATTENTION: Our goal is to continue providing timely and reliable service. But to be safe, give our people time and manage potential challenges, we have suspended on On-time Delivery Guarantees for all parcel services, until further notice.