Due to the nature of our business, we do not issue refunds or exchanges. All consumable purchases are final, no refunds or exchanges.
Non-consumable related issues will be looked at case by case basis, we may determine that we will replace a particular product to you or to persons generally. This is strictly at our discretion. We will work with you to address any and all concerns you have so please reach out and provide us with your concerns and reasons, as well as any evidence that you think supports your position.
If you believe that you have a defective product please contact customer support at firstname.lastname@example.org within 48 hours of receiving the product. Please keep all packaging as photos will be required.
Please note that we only issue refunds in the form of points (store credit).